612 Privacy Policy — Our Commitment to Protecting Your Data
User privacy is a top priority for 612. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the 612 platform.
What Information Does 612 Collect?
To provide a safe, efficient, and relevant service, 612 collects several categories of information from users:
Account and Identity Information
During registration, you are required to provide your full name, an active Malaysian phone number, date of birth, and other information needed for identity verification. This information is used to confirm that the account belongs to you and to comply with legal requirements.
Payment and Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), 612 maintains transaction records including amounts, payment methods used, and transaction timestamps. We do not store credit card numbers directly — all payment processing is handled through secure, encrypted channels.
Device & Browser Information
When you access the 612 platform, we automatically record technical information such as device type, operating system, browser type, IP address, and language settings. This helps us optimise the user experience across different devices, particularly for mobile users in Malaysia.
Usage Data and Cookies
612 uses cookies and similar tracking technologies to understand how users interact with the platform. This data includes pages visited, session duration, and game preferences. The cookies we use fall into three categories: essential cookies (required for platform functionality), performance cookies (for analytics), and preference cookies (to save your settings).
How Is Your Information Used?
612 uses the information collected solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
- Account management: To securely create, verify, and maintain your user account.
- Transaction processing: To process deposits, withdrawals, and other financial transactions in MYR accurately and securely.
- Identity Verification (KYC): To comply with anti-money laundering legal requirements and ensure users meet the minimum age eligibility criteria.
- Service improvement: To analyse usage patterns and improve 612 platform features to better suit the needs of Malaysian users.
- Customer support: To provide accurate and effective assistance when you contact our support team.
- Security and fraud prevention: To detect and prevent unauthorised activity, fraud, or misuse of the platform.
- Service communications: To send you important notices regarding your account, changes to our terms, or security updates through your registered channels.
612 will not use your information for marketing purposes without your explicit consent. You may withdraw that consent at any time through your account settings.
How Is Your Data Stored and Protected?
User data security is a responsibility that 612 takes seriously. All personal and financial information is stored on servers protected with industry-standard encryption. Access to user data is strictly limited to staff who require it to carry out legitimate customer service or technical operations.
The technical security measures we implement include data encryption in transit using secure protocols, role-based access controls for internal systems, continuous monitoring for suspicious activity, and regular security testing to identify and address any vulnerabilities.
Active account data is retained for as long as your account remains active. After an account is closed, we may retain certain records for a period specified under Malaysian law for compliance purposes, before that data is securely deleted.
Is Your Information Shared with Others?
612 does not sell, rent, or trade users' personal information to any third party for their own commercial purposes. However, there are limited situations where we may share data for legitimate operational purposes:
- Payment processors: Required transaction information is shared with licensed payment processors to enable deposits and withdrawals to be processed securely in MYR.
- Technical service providers: Vendors that support the operation of the 612 platform, such as cloud infrastructure providers and analytics services, may access certain data under strict confidentiality agreements.
- Legal requirements: 612 will disclose information where required by court order, requests from law enforcement agencies, or applicable regulatory requirements in Malaysia.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities.
All third parties working with 612 are bound by contractual obligations to protect user data and use it only for authorised purposes.
User Rights and How to Submit Data Requests
As a 612 platform user, you have the following rights regarding your personal data, subject to applicable data protection laws in Malaysia:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted through 612's support channels and will be processed within a reasonable timeframe.
Right to Correction
If you find that the information we hold is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through your account settings within the 612 platform.
Right to Erasure
You may request the deletion of your personal data under certain circumstances. Please note that some data may need to be retained for a specified period to fulfil legal obligations or to resolve outstanding disputes.
Cookie Management
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the 612 platform. Essential cookies required for login and session security cannot be disabled.
Changes to the Privacy Policy and How to Contact Us
612 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Material changes will be communicated via an in-platform notice or registered email before taking effect.
We encourage you to review this page periodically. Your continued use of the 612 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the 612 support team. You may also refer to the FAQ for answers to the most frequently asked questions about privacy and account security.
Privacy email: [email protected]